Refund & Cancellation Policy
At CityCab Mobility X, we believe in fair, transparent, and customer-friendly refund policies.
Please review the cancellation and refund terms carefully before confirming your booking.
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Passenger Cancellations
Note: Refund eligibility depends on route timing, operational conditions, and cancellation window.
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Eligible refunds are processed within
5–7 business days.
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Refunds are credited back to the original payment method used during booking.
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Payment gateway or transaction charges (if applicable) are non-refundable.
If a ride is cancelled by CityCab due to operational reasons, passengers will be informed immediately.
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Passengers will receive cancellation notifications through SMS, WhatsApp, or phone call.
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A 100% full refund will be issued for cancelled rides.
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Passengers may shift their booking to another available ride without extra charges.
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Passenger fails to board the vehicle at the scheduled boarding point.
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Boarding denied due to missing or invalid ID proof.
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Violation of travel rules, misconduct, restricted items, or policy violations.
For cancellation assistance, refund updates, or support queries, please contact our support team: